Head of FinOps

WHAT WE CAN OFFER
  • A comprehensive compensation package, including attractive long-term benefits
  • Be part of a leading Fin-tech group in SEA, with the presence at 7 Asian markets (https://oriente.com/)
  • Opportunity to work and develop in a booming industry
JOB DESCRIPTION
  • Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model; highlighting any local procedures and ensure on the compliance with group policy and local regulations
  • Establish targets for a number of teams to meet overall goals in Production Quality, Service Quality, Financial Performance
  • Be responsible for identifying opportunities to improve service Quality across teams
  • Be responsible for the coaching and development of individual team members and the overall development plans of the teams
  • Manage resources across teams to ensure performance levels continually meet agreed standards
  • Respond to all escalations, resolving or escalating all issues with operational effectiveness in a timely and appropriate manner
  • Others task assigned by CEO
JOB REQUIREMENTS
  • Education: Bachelor’s degree or above
  • Minimum 3 years’ experience in operations or in a directly related business/function
  • Clear understanding of multiple operational workflows and associated operational controls
  • Proven track record towards high level of customer service.
  • Effective communication skills
  • Strong interpersonal skills
To Apply

• Email recruitment@finizi.vn your portfolio, LinkedIn or CV